Letter of Acknowledgement

CANCELLATION POLICY

Our minimum fee of $100 is applicable under the following circumstances:

If you cancel or reschedule your appointment with less than 48 hours notice and/or your spot is not able to be booked for another customer.

If our technicians arrive at the job site and cannot complete the work due to inaccurate information provided by the customer at the time of booking.

If our technicians are turned away for any reason initiated by the customer.

If technicians are unable to gain access to work area within 15 minutes of appointment time.

Carpet Cleaning

By accepting the work order, customer agrees to the following terms:

CAUTION- Walking from a wet carpet onto a hard surface can be very slippery! For safety, stay off of recently cleaned carpet for at least 4 hours or until completely dry. Most of the drying and fiber protection of the carpet takes place in the first 4 hrs.

To avoid stains or rust spots, please do not put any small items such as lamps, tables, chairs, etc., back on the carpet until after 24 hours. Do not remove any pads or blocks our technicians may have placed under furniture until the carpet is completely dry – usually in 48 hours.

Rippling can occur under certain conditions even when carpet is properly installed. Adhesive that holds the backing together can absorb moisture and expand. In most cases, this rippling will disappear within 72 hours.

Note that in some instances, cleaning/treatment of carpets (due to the sudden rise in humidity) can trigger the alarm on Carbon Monoxide Detectors. There is no need for concern.

Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination if they are set in. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Pet owners should know that an odor may sometimes result from a fungus that is released upon washing.

If a technician finds on your premise, or reasonably believes he/she has found, hazardous waste, harmful materials (ex. asbestos or mold), or the presence of other materials such as substantial amount of powder carpet freshener, adhesives, or other cleaning agents, chemicals or materials, the Client understands that the presence of these materials may require additional cleaning and potentially multiple cleaning visits. Client agrees to assume all costs of additional steps to clean or otherwise address such condition. Client understands that these additional treatment costs are not part of initial Estimate or Invoice.

All returned checks are a minimum $50 charge in addition to the amount written.

Client must make provisions for & assumes the cost of damages resulting from failure to move heavy furniture & appliances such as beds, pianos, pool tables, refrigerators, safes, etc. Client must remove breakables & personal items of irreplaceable or high value from service area and, for safety, client agrees to notify Genesis Restoration (GR) and its representatives of any special moving instructions for all items on premises such as broken or unstable furniture, etc. Client understands there is an additional cost for technician to move furniture upon client’s request.

If client or authorized agent is not present during cleaning, GR will provide the basic deep clean service and will provide no stain removal or additional services unless expressly discussed with the office prior to the appointment. Specific details must be included in the work order and approved by the customer ahead of time.

Client understands that they are requesting the services they desire for optimal satisfaction of services. It is the client’s responsibility to ask questions of cleaning package details and additional services requested.

Client’s balance must be paid within terms of the contract either on delivery of service or within 30 days after completion if previously approved by office. The parties agree that it is difficult to estimate the actual damages that GR will incur as a result of CLIENT’s failure to pay the amount due per contract. CLIENT therefore agrees that he/she will pay 10% compounding monthly interest on any unpaid balance as liquidated damages fees. In addition, If Client fails to fulfill any term of this agreement, including defaulting on any payment due, GR shall be entitled to all collection, legal & enforcement costs arising out of this Agreement, including, all court costs, filing fees, attorney’s fees and any other costs incurred by GR in attempting to collect or enforce its rights under this Agreement.

Customer must notify office of any cancellation at least 48 hours in advance of appointment to avoid additional fees.

Customer must report any reappearance of spots, odors or other cleaning related issues within 5 days of service; moisture problems within 24 hours.

Any dispute arising out of this contract shall be heard in Blaine County, construed according to Idaho law.

By accepting the scheduled appointment, the Client is affirming that they have the authority to authorize this treatment and they agree to be responsible for the costs associated with this agreement and the treatment. The Client expressly agrees to indemnify and hold GR harmless for any actions pursuant to or arising out of this agreement, and as to any loss or damage to any property on the premises, in the impacted area or otherwise. GR is further not responsible for any damage caused by the negligence or actions of the Client. Client agrees to remove from the service area any item, document, data or other property of value.

AREA RUGS

By accepting the work order, customer agrees to the following terms:

Customer understands that GR cannot be held responsible for defects that may exist in rugs, carpets or any other item when they are placed into our custody. Customer agrees to accept our assessment of the condition of the carpet when received and further releases GR from any responsibility for defects which appear after soil is removed.

Shrinkage may occur in rugs depending on the type and quality. GR cannot be held responsible for this occurrence; however, we will stretch the rugs as much as possible to return them to their pre-wash conditions.

Fading, Color Changes, Dry Rot due to wear, sunlight, age or deteriorated material which disintegrates in the cleaning process is frequently not noticeable prior to cleaning, GR cannot assume responsibility for these pre-existing conditions. Unstable colors may run when washed – pretesting for color fastness is completed on every rug, but color fastness cannot be guaranteed based on a spot test and GR is not responsible for dyes which run in the cleaning process.

Stains that you cannot see could turn brown after cleaning. Such stains are caused by orange, grapefruit, watermelon or lemon juice; artificially sweetened soft drinks and similar such beverages. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Pet owners should know that an odor may sometimes result from a fungus that is released upon washing.

Delivery of Area Rugs is estimated between 10-15 business days and shall be deemed approximate and is subject to delays not under control of GR. Seller shall not be responsible for any failure in delivery for these causes.

Light cleaning or “in-home” cleaning of Area Rugs does not reach trapped dirt at the base of the fibers/weave. This method uses warm water extraction to remove dirt and spots on the surface of the rug. Deep stain removal is not. Customer understands that this method can cause immediate and long-term damage to the rug including shrinking, fiber deterioration, trapped soil, and agrees that GR is not responsible for the outcome of a rug that is cleaned using this method.

Rugs made from Viscose/Art Silk are very difficult to clean because of the nature of the material. By accepting this estimate, customer understands the following risks:

Yellowing/Browning often occurs when viscose gets wet. We will try to lessen the color change but will not be able to prevent it completely.

Viscose/Art Silk may fade when cleaned.

Viscose/Art Silk has a tendency to shed, you may notice some pulling and shedding following the cleaning.

Viscose/Art Silk is likely to stiffen when drying, so we will groom it, but it may not be as soft as it was before.

We cannot assume responsibility or replace a Viscose/Art Silk rug damaged by cleaning.

GR will assume no responsibility for Rugs left at our facility for over 30 days after cleaning is complete. Rugs left for more than 90 days will be discarded. CLIENT therefore agrees that he/she will pay a $100 monthly storage fee for additional time rugs are left at our facility after 30 days and before 90 days, not to exceed storage cost of $300.

Items left more than 21 days will be wrapped for short term storage to prevent re-soiling. Items left more than 60 days will be wrapped for long term storage and shelved. Wrapping fees will be added to customer invoice. GR is not responsible for the condition of any rugs left more than 30 days.

AREA RUG “IN HOME STEAM CLEANING”

By accepting the work order, customer agrees to the following terms:

Light Cleaning or in-home cleaning of Area Rugs does not remove dry soil or reach trapped dirt at the base of the fibers/weave. This method uses warm water extraction to remove dirt and spots on the surface of the rug. Deep stain removal is not possible. Customer understands that this method can cause immediate and long-term damage to the rug including fiber deterioration due to trapped soil and agrees that GR is not responsible for the outcome of a rug that is cleaned using this method.

Customer understands that GR cannot be held responsible for pre-existing defects that may exist in rugs or carpets. Customer agrees to accept our assessment of the condition of the carpet/rug when received and further releases GR from any responsibility for defects which appear after soil is removed.

Shrinkage may occur in rugs depending on the type and quality. GR cannot be held responsible for this occurrence.

Fading, Color Changes, Dry Rot due to wear, sunlight, age or deteriorated material which disintegrates in the cleaning process is frequently not noticeable prior to cleaning, GR cannot assume responsibility for these pre-existing conditions. Unstable colors may run when steam cleaned –GR is not responsible for dyes which run during the cleaning process.

Urine or other animal stains as well as pet oils cannot be removed by steam cleaning – the cleaning process will likely make urine odor more prevalent.

Rugs made from Viscose are very difficult to clean because of the nature of the material. Viscose is made of a lot of by-products spun and processed together into staple fiber strands, and you truly cannot know what exactly is in it. By accepting this estimate, customer understands the following risks:

Yellowing often occurs when viscose gets wet. We will try to lessen the yellowing but will not be able to remove it completely.

Viscose does not hold the dye well and may fade when cleaned. We will do a spot test to see how much, but we cannot guarantee the level of fading that may occur.

It has a tendency to shed, so we will be delicate when cleaning.

It is also likely to become stiffened when drying, so we will groom it, but may not get it as soft as it was before.

We will be very careful and do our best to counter each of these issues, but we may not be 100% successful and cannot replace the rug if further damaged by the cleaning.

Shag rugs are not recommended to be cleaned with extraction and results are not guaranteed.

Rugs that are damp from cleaning may cause damage to hardwood floors or other water sensitive surfaces. GR is not responsible for any damage to underlying surfaces during or following a cleaning on these types of surfaces.